PRIVACY POLICY

One Place Group (One Place) is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

We’re committed to protecting your personal information and confidentiality. It’s important to us and is an integral part of our service to you. We want you to feel secure whenever you deal with us and understand how we protect your privacy.

To safeguard your personal information, we’ve implemented a number of practices, procedures, and systems to protect your privacy whenever we collect, hold, use, or disclose your personal information.

COLLECTION OF PERSONAL INFORMATION

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.

One Place only uses personal information for the purpose specified or which is reasonably apparent at the time the information was collected, or for a related purpose for which the individual would reasonably expect it to be used.

The kinds of personal information that we may collect include:

  • Your name, date of birth, age, occupation, and employment details

  • Your postal address, email address, and telephone number

  • Information about individuals who wish to purchase or express an interest in purchasing a property from us

  • Information about individuals who wish to lease spaces and relevant information reasonably necessary to grant a lease

  • When you use our website, your IP address, log-in details, and website usage (see Cookies section below).

This Personal Information is obtained in many ways, including from third parties. We don’t guarantee the privacy practices or policies of authorized third parties.

HOW WE COLLECT PERSONAL INFORMATION

We will obtain your personal information only by lawful and fair means, and where practical, directly from you. If you provide your personal information to someone we deal with, we may obtain it from that person.

By using our services or providing personal information to One Place, you affirm that you consent, and you have the consent of any other individuals whose information you are providing, to One Place dealing with it under this Policy.

The circumstances in which we directly collect personal information will vary depending on the nature of the interaction. Some common ways we collect personal information directly from you are:

  • When you purchase or express an interest in purchasing a property

  • When you lease or express an interest in leasing spaces

  • When you register or subscribe for electronic direct mail-outs

  • When you seek employment with One Place or are an employee

  • When you supply goods and services to One Place

  • When you use our website, social media, or other online services.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorized by law.

 

THIRD PARTIES

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

  • To third parties where you consent to the use or disclosure; and

  • Where required or authorized by law.

If your Personal Information is disclosed to overseas recipients, we will take reasonable steps to ensure that these recipients comply with the Australian Privacy Principles or are subject to laws that offer similar protection.

 

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Due to the nature of electronic communications and the public internet, we cannot guarantee that personal information will be protected against unauthorized access or misuse. We do not accept any liability for breaches due to human error, malicious or inadvertent disclosure, technology flaws or malfunction, or the improper actions of unauthorized third parties. 

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

COLLECTION OF COOKIES

One Place may also collect cookies from you during a visit to the One Place website. “Cookies” are data files (of letters and numbers) that we store on the hard drive of your computer when you interact with our website. Cookies are necessary to allow the website to function effectively and enhance security. Cookies can record information about the user’s visit to assist One Place in understanding the needs of the user.

When you visit our website, our servers collect routine logging information such as the pages visited, the time of your visit, your web browser and device type, and the IP address associated with your request. We also collect referring URLs of websites you have visited or will visit, data about the activities you undertake, and how you interact with us online, such as what data is displayed, clicked on, or shared, the click stream patterns, and the length of time you spend on our site or page.

If users of the One Place website do not wish to receive any cookies, they should set their browser to refuse cookies. However, this may mean that certain parts of the One Place website will not function properly. 

RESOLVING YOUR PRIVACY ISSUES

f you have any issues you wish to communicate, One Place would like to discuss any issues about the Privacy Policy. Please contact us by letter or by email with your issues or queries.

For more information about privacy, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

POLICY UPDATES

This Policy may change from time to time and is available on our website. Last Updated 4 September 2024.